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Training courses for staff in housing and property

Nuts & Bolts Training - skills for staff in housing and property

Nuts & Bolts Training provides a wide range of courses in basic construction-related skills, how to identify building defects, in housing legislation and regulation, and in the delivery of customer service with the aim of improving effectiveness. Courses are listed under the following categories:

  • Building maintenance and repairs

  • Regulation and legislation

  • Customer service and personal development 

Please scroll down for details.

building-construction

Building construction

A one day course aimed at providing participants with a basic knowledge of building design and construction and an understanding of potential defects.
Building Construction can be taken as a standalone course or as one of five modules that make up Understanding Buildings and Managing Repairs a training course accredited by City & Guilds through our collaborating partner SHARE, a long established training provider to the housing sector in Scotland.

damp-condensation

Damp and condensation in buildings

A one day course aimed at providing participants with the skills required to identify condensation and implement solutions to prevent the onset of structural decay.
Damp and Condensation can be taken as a standalone course or as one of five modules that make up Understanding Buildings and Managing Repairs a training course accredited by City & Guilds through our collaborating partner SHARE, a long established training provider to the housing sector in Scotland.

plumbing-drainage

Plumbing and drainage

A one day course aimed at providing participants with a good understanding of domestic plumbing and drainage systems that will assist them in diagnosing problems.
Plumbing and drainage can be taken as a standalone course or as one of five modules that make up Understanding Buildings and Managing Repairs a training course accredited by City & Guilds through our collaborating partner SHARE, a long established training provider to the housing sector in Scotland.

heating-lighting-power-

Heating, lighting and power

A one day course aimed at providing participants with an understanding of electrical installations and common heating control sytems and how to diagnose simple electrical defects and an understanding of common heating control systems.
Heating, lighting and power can be taken as a standalone course or as one of five modules that make up Understanding Buildings and Managing Repairs a training course accredited by City & Guilds through our collaborating partner SHARE, a long established training provider to the housing sector in Scotland.

repairs reporting

Building maintenance and reporting repairs

A one day course designed to equip participants with the skills required diagnose repairs and help them ask the right questions to ensure that the repairs instructed are appropriate and relevant.
Building Construction can be taken as a standalone course or as one of five modules that make up Understanding Buildings and Managing Repairs a training course accredited by City & Guilds through our collaborating partner SHARE, a long established training provider to the housing sector in Scotland.

property-Inspections

A guide to inspecting occupied or unoccupied domestic properties

A one day course providing clear advice and guidance on best practice in inspecting occupied and unoccupied domestic properties and compliance with health and safety requirements.

condensation-damp-decay

A guide to the cause and effect of damp in residential property

A one day course aimed at providing participants with a good understanding of domestic plumbing and drainage systems that will assist them in diagnosing problems.

energy-efficiency

A guide to understanding energy efficiency and advising tenants

A one day course providing participants with details of efficient use of energy in the home and how this learning can be passed on to residents and others

writing-specifications-repairs

Writing specifications for repairs and improvements

A one day course looking at how to prepare specifications for a range of maintenance work.and the communication skills required with both contractors and tenants

contract-contractors-management

Managing contracts and contractors

A one day course designed to help you avoid the problems created by poorly managed contracts and the negative impact they can have on the organisations reputation, budgets and resource.

adapting-properties-tenants-disabilities

Modifying properties for tenants with special requirements

Our one day training course dates will ensure participants gain an understanding of the range of adaptations that can be carried out and the process required to implement the necessary changes.

pests-toxings-properties

Pests and toxins in property

Our one day training course on pests and toxins will provide staff with the skills to identify different pests and effects of common toxins that cause problems to properties or individuals within them.

Nuts and bolts training - courses for housing and property

A guide to Construction Design Management (CDM) regulations 2015

A one day course providing a detailed overview of the regulations to help you and your staff take the steps required for compliance.

A guide to HHSRS – inspection and assessment

A two day course designed to provide a full overview of the rating system that will help your staff to keep homes safe, healthy and free of hazards.

Electrical installations and heating systems – regulations and application

A one day course which provides a general understanding of the regulations around electrical installations and how they affect domestic properties.

gas-appliances-regulations

Understanding gas appliances and regulations

A one day course aimed at providing participants which will help candidates understand the nature of the risks created by ill-maintained equipment and the actions landlords must undertake to comply with their legal duties.

regulation-legislation

Understanding housing law and repairs

A one day course giving participants an update on housing law with a particular focus on the impact of legislation on those dealing with repairs and maintenance issues.

Customer service training course

Excellent customer service

A one day course which teaches participants to be aware of their own approach to excellent customer service and also what is expected from their customers.

Time management skills

A one day course which teaches partcipants how best to identify priorities and manage that most valuable of resources, time.

lone working

Lone worker safety training

A one day course designed to help lone workers stay safe whilst visiting homes or inspecting vacant properties.

change-management-housing

Change management in housing

This one day introductory course to change management focuses on tips and techniques to use in workplace changes.

planning-holding-successful-meetings

Planning and holding successful meetings

This one day course teaches participants how to hold productive meetings through good time management, improved listening skills and an ability to hone agendas.

effective-communication

Mastering the art of effective communication

This course teaches the importance of good communication and how improving these skills can make it easier to get better results and be more effective in the workplace.

questionning-skills

Questioning techniques and skills

The skills taught on this course can be used in any situation, eg interviews, appraisals or meetings with clients helping save time and boost workforce performance and productivity through more effective working

professional-boundaries

Professional boundaries in housing

This one day course teaches participants what professional boundaries are and how to establish professional appropriate working relationships with customers, other colleagues and other professionals.

assertiveness-workplace

Assertiveness in the workplace

The techniques taught in this course will help improve conversations and interactions with customers and colleagues reducing stress and increasing productivity.

Conflict on the phone training - nuts and bolts training

Conflict on the telephone

This course will provide particpants with the knowledge of strategies and techniques that help demonstrate calm control of difficult calls

conflict-management

Conflict management

This practical one day course will give participants a range of tried and tested techniques that will help manage conflict in the workplace.