Customer service excellence
Why first impressions count – the benefits of great customer service
Customer service has a major impact on the reputation of any organisation whatever its size. In so many places call centre operators, business development officers and salespeople are the first point of contact with customers. Training in customer care should be an essential part of a company’s business strategy.
As well as attracting new customers, it is important to maintain the existing loyal customer base. You need to make a good impression as your staff continue to come into contact with the people who pay for your product or service.
Customers expect excellent levels of customer service wherever they go. In today’s consumer society people have high expectations of the services they use. Now may be a good time to capture the current skills of your workforce and enhance them with a tried and tested training course in customer service. Staff need the right knowledge and the right attitude which demands proper training in the basics of customer service.
Our Excellent customer service course encourages candidates to be aware of their own approach to customer service and also what customers expect. It can be tailored to business and individual needs to make the learning experience as relevant as possible to specific workplaces. What the course covers:
- The principles of customer service
- Customer needs and expectations
- Effective teamwork
- The relationship between customer expectations and customer satisfaction
- Maintaining effective customer relationships
- Obtaining customer feedback
- Interpersonal skills and appropriate behavior required in the customer service environment
- Methods of communication
- Personal presentation, attitude and approach
- Adapting methods of communication and behavior
- Responding to customers problems or complaints
- Difficult customer situations.
Who is it for?
This course is for anyone operating in a customer environment – face-to-face and over the phone.
Poor customer service leads to complaints and valuable manpower being used to solve easily avoided problems. More importantly, it can have a direct impact on customer loyalty. Our customer care training course will give your company the best competitive advantage, improve staff retention and help generate increased profits.
When and where are our courses held?
If you have six or more participants our experienced tutors will come to your workplace to deliver any of our courses.
To book this course or for more information please call 0333 355 4165 or email firstname.lastname@example.org