QUESTIONING SKILLS AND TECHNIQUES
Rubbish in, rubbish out, is a popular saying, often said in relation to computer systems - if you put the wrong information in, you'll get the wrong information out. The same principle applies to communications in general -if you ask the wrong questions, you'll probably get the wrong answer or at least not quite what you're hoping for.
Asking the right question is at the heart of effective communications and information exchange. By using the right questions in a particular situation, you can improve a whole range of communications skills. For example, you can gather better information and learn more, you can build stronger relationships, manage people more effectively and help others to learn too.
Benefits of the training
Good questioning skills can help save time and boost workforce performance and productivity through more effective working. The skills taught on this course can be used in any situation, eg interviews, appraisals or meetings with clients.
What is covered in the course
Common questioning techniques
When to use which technique
Who is it for?
Anyone who is new to managing people and are required to carry out interviewing, appraisals, meetings with staff, presentations and performance management.
New to selling? This course will give you the basic questioning techniques to enable you to build strong relationships with your current and potential customers.
When and where are our courses held?
If you have ten or more participants our highly experienced tutors will come to your workplace to deliver any of our courses.
For those organisations that have less than ten participants we run public courses on various dates throughout the year.
Our next Questioning skills and techniques course is scheduled for the summer of 2016. Click here to register your interest.
All public courses are held at the Institute of Arbitrators 12 Bloomsbury Square, London WC1A 2LP.