Professional boundaries in housing
Professional boundaries serve to protect the health, safety and welfare of customers and the wellbeing of staff. Boundaries are also necessary:
To protect staff from undue pressure of allegations from customers and/or colleagues.
To enable staff to find the right balance between support and professional distance.
To deliver a service without favouritism.
To promote and establish professional working relationships with others for example, customers, other colleagues and other professionals.
There is no single all-encompassing definition of what constitutes ‘professional boundaries.’ The intention of this course is to achieve a shared understanding of acceptable and unacceptable practice, enabling an application of clear and consistent standards across the organisation.
Benefits of the training
Staff should be aware of their potential to influence vulnerable and/or impressionable customer or colleagues. It is important, therefore, that they are careful not to influence either by promoting their own beliefs and personal values. What the course covers:
What a professional team looks like
The effect attitude has on self-management
What are professional boundaries
How do you adhere to them
Accountabilities in upholding professional boundaries
Who is it for?
The course will be suitable for all levels – it is particularly effective with estate service teams who are not office based and therefore have no terms of reference to adhere to. It is equally effective with individuals and teams where professional boundaries are not being recognised.
When and where are our courses held?
If you have eight or more participants our highly experienced tutors will come to your workplace to deliver any of our courses. For organisations with less than eight participants we run public courses on various dates throughout the year.
Click here to register your interest in the next Professional boundaries in housing course. All public courses are held at the Institute of Arbitrators, 12 Bloomsbury Square, London, WC1A 2LP.