A London housing association has celebrated the achievements of staff who completed a nationally-recognised vocational training scheme.

The repairs team at One Housing received certificates for the Understanding Buildings and Managing Repairs programme which was held over a three-month period, followed by successful completion of an exam.

The City & Guilds training was delivered by Nuts & Bolts Training. It included teaching about common building issues and problems like damp, condensation, plumbing, heating, electrics, heating, building construction and reporting repairs.

Allison Kennedy, Head of Customer Experience at One Housing, said: “This programme was really useful in giving our staff a thorough overview of how buildings work and what sort of difficulties arise.

“We hope by giving our team these extra skills we can help improve the service we offer our residents and increase our first time fix by diagnosing the repair correctly at first point of contact.”

Steven Proudfoot, Director of Nuts & Bolts Training, said: “Our City & Guilds training delivered through SHARE in Scotland helps people identify problems in properties more accurately and quickly.

“This means better use of time and resources for the organisation as a whole. The One Housing team worked really hard and we are delighted to be able to give them these certificates that prove their commitment and dedication.”

For more on this training, visit our course page here.

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