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Customer service and personal development courses

Nuts and Bolts Training provides a wide range of training programmes for those working in housing and property.

The training focuses on the provision of basic constructions related skills; how to identify defects, legislation and regulation and in the delivery of customer service with the aim of streamlining processes and improving the customer experience.

housing repairs law training

UNDERSTANDING HOUSING LAW AND REPAIRS

A one day course giving participants an update on housing law with a particular focus on the impact of legislation on those dealing with repairs and maintenance issues.

EXCELLENT CUSTOMER SERVICE

A one day course which teaches participants to be aware of their own approach to excellent customer service and also what is expected from their customers.

TIME MANAGEMENT SKILLS

A one day course which teaches partcipants how best to identify priorities and manage that most valuable of resources, time.

lone working

SAFE WORKING PRACTICES FOR LONE WORKERS

A one day course designed to help lone workers stay safe whilst visiting homes or inspecting vacant properties.

change-management-housing

CHANGE MANAGEMENT IN HOUSING

This one day introductory course to change management focuses on tips and techniques to use in workplace changes.

planning-holding-successful-meetings

PLANNING AND HOLDING SUCCESSFUL MEETINGS

This one day course teaches participants how to hold productive meetings through good time management, improved listening skills and an ability to hone agendas.

effective-communication

MASTERING THE ART OF EFFECTIVE COMMUNICATION

This course teaches the importance of good communication and how improving these skills can make it easier to get better results and be more effective in the workplace.

questionning-skills

QUESTIONING SKILLS AND TECHNIQUES

The skills taught on this course can be used in any situation, eg interviews, appraisals or meetings with clients helping save time and boost workforce performance and productivity through more effective working

professional-boundaries

PROFESSIONAL BOUNDARIES IN HOUSING

This one day course teaches participants what professional boundaries are and how to establish professional appropriate working relationships with customers, other colleagues and other professionals.

assertiveness-workplace

ASSERTIVENESS IN THE WORKPLACE

The techniques taught in this course will help improve conversations and interactions with customers and colleagues reducing stress and increasing productivity.

conflict-telephone

CONFLICT ON THE TELEPHONE

This course will provide particpants with the knowledge of strategies and techniques that help demonstrate calm control of difficult calls

conflict-management

CONFLICT MANAGEMENT

This practical one day course will give participants a range of tried and tested techniques that will help manage conflict in the workplace.