In the digital age we send, receive and process huge amounts of information every day. Smartphones and other electronic communication devices have caused the average human attention span to drop significantly.
In the year 2000 humans could hold a thought for 12 seconds. Now it's eight, one less than a goldfish's. Never before has the need for clear communication been so important.
Effective communication is about more than exchanging information - it's about understanding the emotion behind the information. It can improve relationships at home, work and in social situations by deepening connections to others and improving teamwork, decision-making and problem-solving. Good communication enables people to convey negative or difficult messages without creating conflict or destroying trust.
It combines a set of skills including nonverbal communication, active listening, the ability to manage stress in the moment and the capacity to recognise and understand your own emotions and those of the person you’re communicating with.
Benefits of the training
Our Effective communication course teaches the importance of good communication and how improving these skills can make it easier to get better results and be more effective in the workplace. What the course covers:
How essential good communication skills are
Communication is individual
The communication cycle
What gets in the way of good communication.
Who is it for?
Anyone who requires good communication skills to produce work correspondence like business emails and letters, hold meetings, appraisals and presentations or carry out interviews, performance management and people management.
When and where are our courses held?
If you have eight or more participants our highly experienced tutors will come to your workplace to deliver any of our courses. For organisations with fewer than eight participants we run public courses on various dates throughout the year.
Click here to register your interest in our next Effective Communication course. All public courses are held at the Institute of Arbitrators, 12 Bloomsbury Square, London, WC1A 2LP.